OneSimCard FAQ

Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

Sim card orders placed during business hours will be shipped the next business day. The only exceptions are phones that are out of stock. In this case you will be notified about delayed shipping during the purchase.

Yes, you will need to activate the SIM card once the order is received.

All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card. You will be provided specific instructions on the registration page.

There are no monthly fees or connection charges for using OneSimCard international cell phone service.

If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.

We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

 

You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard. 

NOTE: for DataMax and DataMax eSIM, there are no call or text messaging discount package, since these are already deeply discounted through the 1SIM VoIP App.

To order a discount package for your SIM card, follow these steps:

1. Log into your account at OneSimCard.com
2. Click on the My SIM Cards menu links
3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date.

 

Future data plan activation:

a. You can set up the maximum number of times data packages to be activated automatically when the package is used up or expired.

b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.

Note: eSIM World data plan activation may vary from regular Universal or Expedition SIM cards. Please follow directions on the account page.

To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page.

 

OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 8 or higher, or Apple device (iPhone, iPad, iPod Touch) with iOS 6.1 or higher.

Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account. NB: YOU MUST create the 1SIM VoIP account in your account online on the "My SIM Cards" menu. Simply purchasing a PEN and  downloading the mobile app DOES NOT create the VoIP account.