OneSimCard FAQ

We are here to help you get answers to your questions about OneSimCard phones and services.

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21. How To Use Questions
    • Can I be notified of missed calls when my phone is off or outside of a coverage area?

      Yes, for Universal, Expedition, and eSIM World Sim Cards, you will receive SMS or email notifications when you miss a call due to your phone being off or out of coverage. SMS notifications are sent when the phone is unavailable for a period up to 4 hours. Email notifications are sent, regardless of the time period, to the email address you have entered into your online voicemail profile. Notifications will be sent when you make/receive a call or enter a new roaming country. NOTE: if the caller leaves a voicemail message then you will not receive this extra missed call notification.
22. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial  *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.

      23. How To Use Questions
        • There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?

          Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

          If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

          Go to Settings>Security>Other Security Settings>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

          On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

          Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

          For eSIM cards, make certain that your eSIM is enabled.

           

      24. Troubleshooting Questions
        • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

          This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
          Older SIM cards might require entering the compatibility code on your  iPhone.

          How to activate compatibility mode:

           1. Locate OneSimCard Menu.

           On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

          1. Open "OneSimCard" menu ( SIM Applications)
          2. Select "Settings
          Newer SIM Cards: Select Compatibility option and make sure "On" is selected
          Older SIM Cards: After selecting Settings:
          1. Agree with message by pressing "Yes"
          2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


          We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
          If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

          These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

          Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
      25. How To Use Questions
        • How do I set up SMS text messaging on my phone?

          SMS messaging usually works without any additional setup of the phone.
          In rare cases when there are issues sending or receiving text messages, please look at the following:

          Problem with Sending SMS:

          • Incorrect SMSC number (SMS Service Center Address) in handset settings.

          SMSC number should be set as follows:

           

          1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

          a. China:  +85290296747

           

          2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

           

          Special instructions for Apple Phones:

          With Apple iPhones to check SMSC:

          From the phone dialer Dial *#5005*7672# 

          You will see the SMSC set currently on the phone

          To change the SMSC on Iphone dial: 

          Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

          Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#

           

          If your phone requires the name of Message Center Name enter: SMSC
          SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
          Try sending SMS from OneSimCard menu

           

           Problem with Receiving SMS:

          • Receiving Handset does not have enough free memory for incoming SMS.
          • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
          • Sender's SMS provider does not have an agreement with the receiving network.
      26. Troubleshooting Questions
        • I have a OneSimCard SIM and my phone will not register on a roaming network, what's wrong?

          Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.

          • If you have the OneSimCard Menu on your phone (it may be called Sim Application Menu on iPhones or SIM Toolkit on Androids), go to the menu, scroll down to Settings and enter Service Code 2003 and confirm, then Code 000 and confirm. For older SIM cards after this enter Service Code 1101 and confirm. Turn the phone off and then back on. 

          • If you do not have access to the OneSimCard Menu then turn off your phone, remove the battery for 20 seconds, reinstall the battery and then turn back on your phone.
      27. Ordering Questions
        • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

          • We can move your airtime balance and PEN if any from your standard SIM to the Universal, Expedition, eSIM World, DataMax, or DataMax eSIM SIM if you upgrade the SIM or your sim is lost or damaged and you are buying a replacement SIM. The replaced SIM will be permanently deleted from your account.. 
          • We can move your Personal Extra Number from your sim to any other SIM. There is $5 charge for this.
          • We cannot transfer your primary +372 number from your Standard SIM to any other SIM, you will get a new number when you upgrade. 
          • NOTE: DataMax and DataMax eSIMs do not come with any primary phone number. You can purchase a PEN to use voice and SMS with our OneSIM VoIP App
      28. Rates and Cost Questions
        • Are there any mobile internet data plans or data packages?

          Yes! Data Plans are available on all SIM cards. Please see below

          _____________________________________________________________________________________________________________________________


          Physical 3-in-1 DataMax and DataMax eSIM

          Single countries data packages are available. Please see the Rates and Coverage page for specific countries' data packages.

          Zone A Data Plan

          Plan Duration

          Plan Size

          Plan Cost

          Monthly - 30 days

          500MB

          $7.50

          Monthly - 30 days

          1000 MB

          $12.75

          Monthly - 30 days

          2000 MB

          $25.00

          Monthly - 30 days

          3000MB

          $35.00

          Monthly - 30 days

          5000 MB

          $55.00

          Australia, Austria, Azerbaijan, Bangladesh, Belgium, Brazil, Bulgaria, Cambodia, Canada, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Reunion, Romania, Russia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Viet Nam

           

          Zone B Plan

          Plan Duration

          Plan Size

          Plan Cost

          Weekly – 7 Days

          150 MB

          $8.00

          2 Weeks – 14 Days

          250MB

          $13.00

          Monthly - 30 days

          500MB

          $25.00

          Monthly - 30 days

          1000 MB

          $32.00

          Monthly - 30 days

          2000 MB

          $60.00

          Monthly - 30 days

          3000MB

          $85.00

          Monthly - 30 days

          5000 MB

          $125.00

           

          Zone B Countries:

          Afghanistan, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia And Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Central African Republic, Chile, China, Colombia,,  Costa Rica, Croatia, Cyprus, Czech Republic, Democratic Republic Of The Congo, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malaysia, Malta, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunión, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Timor-Leste, Trinidad And Tobago, Tunisia, Turkey, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Viet Nam, Western Samoa, Yemen

          Zone Giga Plan

          Plan Duration

          Plan Size

          Plan Cost

          Weekly – 1 Day

          1000MB

          $8.00

          2 Weeks – 14 Days

          5000 MB

          $29.00

          2 Weeks – 14 Days

          10000 MB

          $56.00

          Monthly - 30 days

          20000MB

          $106.00

            

          Zone Giga Countries:

          Australia, Austria, Bangladesh, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Pakistan, Poland, Portugal, Reunion, Romania, Slovakia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

           

          Zone EU Plan

          Plan Duration

          Plan Size

          Plan Cost

          2 Weeks – 14 Days

          1,000 MB

          $11.75

          2 Weeks – 14 Days

          2,000 MB

          $15.00

          2 Weeks – 14 Days

          5,000 MB

          $18.00

          2 Weeks – 14 Days

          10,000 MB

          $32.00

          Monthly - 30 days

          20,000MB

          $62.00

           

          Zone EU Countries:

          Austria,Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom


          OneSimCard DataMax utilization rules:

          If the Data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for DataMax SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          ______________________________________________________________________________________________________________________________

          OneSimCard Universal

           

          OneSimCard Universal offers the following discount data plans:

           Zone A Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #17

          Monthly - 30 days

          500 MB

          $15.00

          #11

          Monthly - 30 days

          1000 MB

          $20.00

          #40

          Monthly - 30 days

          2000 MB

          $38.00

          #63

          Monthly - 30 days

          3000 MB

          $55.00

          #64

          Monthly - 30 days

          5000 MB

          $90.00


          Zone A data plans
           cover the following countries:

          Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Satellite: MCP, Telenor Network, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

           

           Zone B Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #3

          Weekly - 7 days

          150 MB

          $15.00

          #4

          Two Weeks - 14 days

          250 MB

          $29.00

          #5

          Monthly - 30 days

          500 MB

          $50.00

          #9

          Monthly - 30 days

          1000 MB

          $75.00

          #8

          Monthly - 30 days

          2000 MB

          $110.00

          #67

          Monthly - 30 days

          3000 MB

          $175.00

          #68

          Monthly - 30 days

          5000 MB

          $199.00


          Zone B data plans cover the following countries:

          Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Satellite: MCP, Telenor Network, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #52

          Monthly - 30 days

          5000 MB

          $49.00

          #94

          Monthly - 30 days

          10000 MB

          $86.90


          Zone Giga data plan covers the following countries: 

          Austria, Belgium, Bulgaria, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, United Kingdom and Vatican City. 

          Zone EU Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #77

          Two Weeks - 14 days

          5000 MB

          $29.00

          #78

          Two Weeks - 14 days

          10000 MB

          $57.00



          Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City

          Zone Asiania Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #58

          Monthly - 30 days

          3000 MB

          $39.00



          Zone Asiania data plan covers the following countries: Australia, China, Colombia, Costa Rica, Ecuador, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam

          OneSimCard Universal Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

          _____________________________________________________________________________________________________________________________

          OneSimCard eSIM World

           

          OneSimCard eSIM World offers the following discount data plans:

           Zone A Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #413

          Monthly - 30 days

          500 MB

          $13.00

          #407

          Monthly - 30 days

          1000 MB

          $19.00

          #414

          Monthly - 30 days

          2000 MB

          $35.00

          #419

          Monthly - 30 days

          3000 MB

          $53.00

          #420

          Monthly - 30 days

          5000 MB

          $87.00


          Zone A data plans
           cover the following countries:

          Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Honduras, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

           

           Zone B Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #402

          Weekly - 7 days

          150 MB

          $12.00

          #403

          Two Weeks - 14 days

          250 MB

          $25.00

          #404

          Monthly - 30 days

          500 MB

          $45.00

          #406

          Monthly - 30 days

          1000 MB

          $69.00

          #405

          Monthly - 30 days

          2000 MB

          $99.00

          #421

          Monthly - 30 days

          3000 MB

          $150.00

          #422

          Monthly - 30 days

          5000 MB

          $175.00


          Zone B data plans cover the following countries:

          Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Satellite: MCP, Telenor Network, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Kingdom, Uruguay, Uzbekistan and Vietnam.

          Zone Giga Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #418

          Monthly - 30 days

          5000 MB

          $45.00

          #427

          Monthly - 30 days

          10000 MB

          $86.90


          Zone Giga data plan covers the following countries: 

          Austria, Belgium, Bulgaria, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA and United Kingdom. 

          Zone EU Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #424

          Two Weeks - 14 days

          5000 MB

          $29.00

          #425

          Two Weeks - 14 days

          10000 MB

          $57.00



          Zone EU data plan covers the following countries: Austria, Belgium, Bulgaria, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, Spain, Sweden and United Kingdom

           

          OneSimCard eSIM World Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries. 

          _____________________________________________________________________________________________________________________________

          OneSimCard eSIM Asiana

           

          OneSimCard eSIM Asiana offers the following discount data plans:

           Zone Asiana Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #401

          Monthly - 30 days

          1000 MB

          $16.50

          #402

          Monthly - 30 days

          3000 MB

          $40.50

          #403

          Monthly - 30 days

          5000 MB

          $62.50


          Zone Asiana data plans
           cover the following countries:

          Australia, Cambodia, China, Egypt, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, USA, United Arab Emirates and Uzbekistan.

           

          OneSimCard eSIM Asiana Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for eSIM Asiana to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go (PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

          ______________________________________________________________________________________________________________________________



          OneSimCard Expedition (formerly Data & Roam)

           

          OneSimCard Expedition (formerly Data & Roam) offers Data Plans available across Europe and around the world countries.



          Zone A Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #14

          Monthly - 30 days

          1000 MB

          $12.00

          #40

          Monthly - 30 days

          2000 MB

          $20.00

          #52

          Monthly - 30 days

          5000 MB

          $40.00


          Zone A Data Plan covers the following countries:

          Armenia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, Switzerland, Turkey, U.S. Virgin Islands, USA, United Kingdom, Uzbekistan and Vatican City

           

          Zone B Data Plans

          Plan #

          Plan Duration

          Advantage Data Allowance Countries

          Standard Data Allowance Countries

          Plan Cost

          #1

          Two Weeks - 14 days

          250 MB

          125 MB

          $25.00

          #2

          Two Weeks - 14 days

          500 MB

          250 MB

          $45.00

          #3

          Monthly - 30 days

          1000 MB

          500 MB

          $75.00

          #4

          Monthly - 30 days

          2000 MB

          1000 MB

          $99.00

          There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered.

          The Advantage Data Allowance countries are:

          Albania, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Cambodia, Canada, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Moldova, Montenegro, Montserrat, Mozambique, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Pakistan, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turks & Caicos, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan, Vatican City and Vietnam



          The Standard Data Allowance countries are:

          India, Kenya, Peru and United Arab Emirates.

           

          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #15

          Monthly - 30 days

          3000 MB

          $29.95


          Zone Giga Data Plan covers the following countries: 

          Turkey.

          OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate any Data Plan, the amount charged is not refundable.
          • Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
          • After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

          OneSimCard Expedition (formerly Data & Roam) allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

           

          ______________________________________________________________________________________________________________________________

           

             OneSimCard Europe & More

           

          OneSimCard Europe & More offers the following data plans.

           

          Zone A Data Plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #45

          Monthly - 30 days

          1000 MB

          $19.95

          #46

          Monthly - 30 days

          3000 MB

          $49.95

          #47

          Monthly - 30 days

          5000 MB

          $59.95

          Zone A Data Plan covers the following countries:

          Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, St. Martin - French, Sweden, United Kingdom and Vatican City.

          Zone Special Data Plans 

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #6

          Two Weeks - 14 days

          500 MB

          $25.00

          #7

          Two Weeks - 14 days

          1 GB

          $50.00

          #8

          Monthly - 30 days

          2 GB

          $75.00

          #9

          Monthly - 30 days

          3 GB

          $99.00

           

          Zone Special Data Plans cover the following countries:

          Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Satellite: MCP, Slovakia, Slovenia, Spain, Sweden, Switzerland, Telenor Network, United Kingdom and Vatican City
          .

           

          OneSimCard Europe & More Plan utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.



          All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          Once you activate any Data Plan, the amount charged is not refundable.

          Data not being used up during the Plan period will be lost.

          After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

          Data will be charged in 100kB increments.

          ______________________________________________________________________________________________________________________________

          OneSimCard Plus

           

          For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

           Zone A Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #11

          Monthly - 30 days

          1000 MB

          $19.95

          #40

          Monthly - 30 days

          2000 MB

          $34.95

          #63

          Monthly - 30 days

          3000 MB

          $54.95

          #64

          Monthly - 30 days

          5000 MB

          $89.95


          Zone A data plan covers the following countries:

          Albania, Argentina, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, Canary Islands, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, San Marino, Satellite: MCP, Telenor Network, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

           Zone B Data plans

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #3

          Weekly - 7 days

          150 MB

          $15.00

          #4

          Two Weeks - 14 days

          250 MB

          $25.00

          #5

          Monthly - 30 days

          500 MB

          $45.00

          #9

          Monthly - 30 days

          1000 MB

          $69.00

          #8

          Monthly - 30 days

          2000 MB

          $99.00

          #67

          Monthly - 30 days

          3000 MB

          $150.00

          #68

          Monthly - 30 days

          5000 MB

          $175.00

          Zone B data plans cover the following countries: 

          Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Caribbean Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, DR Congo, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guatemala, Guernsey, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malaysia, Malta, Mauritius, Mexico, Moldova, Montenegro, Montserrat, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, San Marino, Satellite: MCP, Telenor Network, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vatican City and Vietnam.

          Zone Giga Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #52

          Monthly - 30 days

          5000 MB

          $45.00

          #94

          Monthly - 30 days

          10000 MB

          $86.90


          Zone Giga data plan covers the following countries: 

          Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Puerto Rico, Romania, San Marino, Satellite: MCP, Telenor Network, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA, United Kingdom and Vatican City.

          Zone Asiania Data Plan

          Plan #

          Plan Duration

          Plan Size

          Plan Cost

          #58

          Monthly - 30 days

          3000 MB

          $39.00

          Zone Asiania Data Plan covers the following countries: Australia, China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam.

           OneSimCard Plus Plans utilization rules:

          If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

          Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

          To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

          PLEASE NOTE:

          • Once you activate a Data Plan, the amount charged is not refundable.
          • Data not used during Plan period will be lost.
          • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
          • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

           

          NOTE: For all SIM card types, if you use up your data plan and continue to use data, this will be billed at per MB usage at the posted per MB rate in that destination. To avoid this, it is suggested to use the auto-renewal feature to purchase a new package automatically.

           

          Please visit our Rates and Coverage page for all applicable discount plans.

      29. Rates and Cost Questions
        • Does calling a mobile phone cost more than calling a landline?

          It does not cost more to dial an international mobile number using OneSimCard service on traditional cellular connections. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line. 

           

          For OneSim VoIP, the cost of calling Mobile numbers is typically higher than calling landlines, but this method is still less than traditional voice calls in most countries..


          You can find all rates listed on our Rates & Coverage page.

      30. OneSim VoIP
        • Why can't I receive phone calls and SMS on my Android phone when the screen is off?

          Newer Android OS versions have settings that do not allow apps to run in the background by default. This means that you will get an SMS or a phone call only while your phone display is ON. Once the  phone goes to sleep, the app will get deactivated.

          To fix this, you need to make a change in your phone's battery optimization settings:

          Settings -> Apps and notifications -> See All Apps -> 1SimVoIP -> Advanced -> Battery -> Don't Optimize

          The settings path may slightly differ depending on the phone model, but usually it is located in the  App's Battery menu.

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