OneSimCard FAQ
We are here to help you get answers to your questions about OneSimCard phones and services.
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How do I check my OneSimCard balance?
For Universal, Expedition, & eSIM World ONLY: Just dial 099 "Send" from your OneSimCard phone and in few minutes the balance will be displayed on the screen of your phone. Customers with iPhones can use OneSimCard Assist app to check balances and many other things.
You can always check your current balance by logging onto your OneSimCard account at www.onesimcard.com.
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How to activate and set up the mobile data service on your mobile device or tablet?
1. Log in to your account at
www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
2. To enable data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet Data and click ‘Enable’.
2a. For DataMax SIM cards, you can disable Pay-As-You-Go (PAYG)/Per MB data on your online account in the "My SIM Cards" menu. You will see " in the "Select SIM Card" section an area labeled "Use w/o Plan:" to disable per MB data use, this should be turned off. It is recommended to use data plans whenever/wherever available.
3. Turn on Data Roaming on your phone.
This is all that is needed for mobile data to work.
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When I send an SMS text message I am sometimes charged for multiple outgoing text messages, what's wrong?
This means that your SMS text message has been split up into multiple messages because it contains too many characters.
Each standard GSM format SMS text message can be a maximum of 160 characters. If you send a text in a foreign language or that contains any unsupported characters, the text will be sent in Unicode format with a maximum character length of 70. If your text exceeds these character limits then it will automatically be split up and sent as multiple messages and your account will be charged accordingly for each outgoing SMS text message.
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How should I send an SMSÂ to get charged only 15 cents per text message?
There are two ways for SMS message to be sent:
- From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
- Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
Find detailed rate information here.
Another way to reduce the cost of sending Text is to use the SIM VOIP app and send SMS from the app. This will reduce the cost of sending SMS significantly.
Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.
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This does not apply to DataMax SIM cards.
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How do I recharge using 1SIM Fund?
First you need to make sure you have funds in your 1SIM Money Fund.
You can do this by going to your 1SIM Fund menu and adding money from your, Visa Cards enrolled in Verified By Visa program, MasterCard enrolled in the Secure Code program or Bitcoin.
Once you have money in your fund, then you can add funds to the phone service by one of the following methods:
To recharge from your onesimcard.com portal:
- Go to Recharge Menu and recharge your SIM
or
- Set up auto-recharge in Recharge Settings Menu
To recharge from the phone using 1SIM Fund:
Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.
To recharge from the phone with Universal, Expedition, or eSIM World SIM Cards:
- From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
You will see 'Please enter PIN' on the screen.
Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
For example, if you need to add $50 and the PIN is 8654:
You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
- Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
For example, if you need to add $50 and the PIN is 8654:
You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
      * is a star character located on the keypad
Money will be deducted from your 1SIM Fund balance.
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How Do I Check The Balance Of Purchased Data Plan?
There are three ways to check the remaining balance of purchased data plan.
1. On-line in the Discount Section of the My SIM Cards menu of your web account or in the mini account at https://ma.onesimcard.com/Â
2. For eSIMs from the OneSim eSIM app
3. From OneSimCard mobile phone (for Universal, Expedition and eSIM World SIM cards only):Â
   Dial the following: *146*942#
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The remaining data balance will be displayed.
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How do I know if USA, Canada or UK Mobile PEN I order is capable of receiving SMS?
To see if your PEN is capable of receiving SMS, please log in to your on-line account at www.OneSimCard.com. In the Recharge Menu next to the PEN you will see if it is SMS capable or not. You can also see there if this PEN could be used for VOIP or not.
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Can I pay with PayPal?
No. We no longer accept PayPal for individual accounts. PayPal is still available for payment on Corporate accounts though.
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How do I top up my data with eSIM?
There are two ways you can do this:
- For eSIM World you can use the 1SIM eSIM app.
- From your mobile go to ma.onesimcard.com. This provides the access to your free OneSimCard mini account. Free means that there is no need to have the SIM balance or data package on the SIM to be able to access this page in over 110 countries. Log in to your account and activate a new data package.
2. From any computer log in to your on-line account at OneSimCard.com to order a data package.Â
Simply go onto your web account or eSIM app and purchase a new data package appropriate to your travel needs.
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Can I move balances from one SIM card to another?
We allow moving balances from one SIM card to another in the following cases:
- Corporate Accounts - anytime.
- Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card and PEN(s) if any can be transferred to another SIM card on your account.
