We are here to help you get answers to your questions about OneSimCard phones and services.
What is 1SIM FUND?
The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:
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Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.
OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.
Example 1
You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.
First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.
Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.
Example 2
You have 3 SIM cards and 3 personal second numbers.
You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.
Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.
This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.
Example 3
You use your credit card account to add money to the 1SIMCard Money Fund. The transaction from a credit cardl is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.
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I just activated my SIM card and can't make a successful test call. What's wrong?
If you just activated your SIM card and can not make a test call by following the instructions in the user manual, you will likely just need to power off the phone and power it back on again. The phone should automatically re-register with one of our partner networks. Remember, if you answer the test call when it rings you will be charged for the call.How do I make a call within the country I am currently located?
Can I Pay with BitCoins?
Yes, You can pay with Bitcoins.
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When paying with Bitcoins you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set an automatic recharge of you SIM card(s) or Extra Number(s).
Follow these steps:
Can I pay with PayPal?
No. We no longer accept PayPal for individual accounts. PayPal is still available for payment on Corporate accounts though.How do I know if the Personal Extra Number (PEN) I currently have is OneSim VoIP compatible?
Log in to your OneSimCard account, go to the My Sim Cards menu and scroll down. If your PEN is VoIP compatible you will see an option to create a OneSim VoIP account. At this time all OneSimCard PENs are SIM VOIP capable except for UK Mobile numbers.Does OneSimCard offer a U.S. Military discount?
Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.Is there any additional cost to create a OneSim VoIP account?
There is no additional cost except for the fact that you need to have a compatible Personal Extra Number (PEN) active on your SIM card.How to estimate the amount of internet data usage on my device?
General estimates for the amount of data used per service |
||
Activity |
Data Usage |
Services |
|
||
1 text only email with no attachment |
15KB |
6820 |
1 with attachment (attachments can vary greatly in size) |
300KB |
340 |
Web Browsing |
||
1 static page visit |
300KB |
340 |
The estimate is just for viewing the page without |
 |
 |
Social Media |
||
1 social media post with photo |
350KB |
290 |
1 Instagram picture upload |
150KB |
680 |
1 WhatsApp text message |
5.5 KB |
18610 |
Uploading and viewing pictures, playing videos, |
 |
 |
Music |
||
1 min of streaming music |
500KBÂ (30MB/hour) |
200 |
Downloading a 3-min song |
3.7MB |
25 |
Video |
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1 min of streaming video (standard) |
4MBÂ (240MB/hour) |
25 |
1 min of streaming video (HD) |
15MBÂ (900MB/hour) |
6 |
Note:Â Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.
Standard definition (SD) video streaming rate: 533KBPS
High Definition (HD) video streaming rate: 2000KBPS
1MB = 1,024KB
1GB = 1,024MB
When I make a call using OneSim VoIP the quality of the call is not as good as the quality of the regular roaming connection. Can this be improved?
The quality of a OneSim VoIP call is only defined by the quality of your Wi-Fi connection. This is the part of the connection that we can not control. Quality of the Wi-Fi connection is defined by many parameters, rather than just by the speed of the connection. With a good Wi-Fi connection the quality of the call will be similar to using our regular roaming network.© 2006-2024 Belmont Telecom Inc., DBA OneSimCard.com. All rights reserved