OneSimCard FAQ

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101. How To Use Questions

    • What Is the Difference Between "Direct Dial" and "Callback Dial" calling?

      Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.

      Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial.
102. Troubleshooting Questions

    • I have an Apple iPhone. When I dial following your instructions it does not work. What's wrong?

      This reply does not apply to OneSimCard Europe & More SIM or newer SIM cards purchased after January 2017.
      Older SIM cards might require entering the compatibility code on your  iPhone.

      How to activate compatibility mode:

       1. Locate OneSimCard Menu.

       On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

      1. Open "OneSimCard" menu ( SIM Applications)
      2. Select "Settings
      Newer SIM Cards: Select Compatibility option and make sure "On" is selected
      Older SIM Cards: After selecting Settings:
      1. Agree with message by pressing "Yes"
      2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

      Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.


      We strongly recommend you to watch very short video tutorials for iPhone that will help you to understand how to make calls, SMS and data on your OneSimCard iPhone.
      If your phone is not Jail-Broken, you still can use OneSimCard Assist app available from iTunes. This app will help you to dial numbers properly by correcting mis-dialed numbers and will allow easy access to OneSimCard functions like checking balance, recharging your SIM, activating discounts and others.

      These videos are available in the Help Menu of your OneSimCard Portal. You need to log in to your OneSimCard account first and then proceed to the Help Menu to be able to access these videos.

      Again, this is for older SIM Cards. Newer SIM cards do not require entering any codes in iPhone or other types of phones.
103. Troubleshooting Questions

    • I am traveling in Saudi Arabia and can receive calls, but I can't make an outgoing call. What should I do?

      Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

      How To Activate Compatibility Mode:

      1. Open "OneSimCard" menu
      2. Select "Settings"
      3. Agree with message by pressing "Yes"
      4. Dial digits "802" and select "OK" (screen will show message "output channel is SMS")

      Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.

      How To Deactivate Compatibility Mode:

      1. Open "OneSimCard" menu
      2. Select "Settings"
      3. Agree with message by pressing "Yes"
      4. Dial digits "801" and select "OK" (screen will show message "output channel is USSD")

      How To Dial Without Activating Compatibility Mode:

      Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

      To: 9146
      Message: 00 + Country Code + Number + 
      * is a star character located on the keypad

      For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:

      To: 9146
      Message: 0018574440686
      After your SMS is sent wait 3-10 seconds. You will get a callback as usual and your call will be connected to the destination number.

      Note 1: You can't send this SMS from the SMS OneSimCard menu of the phone.

      Note 2: If you see on the screen that the message has not been sent, make sure that SMS settings of your phone is complete and the SMS Center number is set to: +3725099000

       

      There are no special instructions to receive calls in these countries.
104. Troubleshooting Questions

    • I just arrived in a foreign country and my phone is not working, what should I do?

      If you left your phone on during your flight or cruise then you should fully power down and restart your phone. Once your phone powers back on it should automatically select an available roaming network.

      If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.
      In some countries like in USA turning off 3G mode of the phone will make it quicker for the phone to register on the network.
105. How To Use Questions

    • Do I need to change any settings on my phone when going abroad?

      Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically. However, you should ensure that the APN on the device is correctly updated when the SIM card or eSIM card is enabled.
       
       
      Here is a video showing how easy it is to enable roaming:
      iPhone: https://youtu.be/mhoAKTlD3F0
      Here is a video showing how easy it is to check and add an APN:
      Android (APN demostrated is for DataMax SIMs): https://youtu.be/j8fcJUpBj6k
106. M2M SIM Cards

    • Will I be able to see the usage details for my M2M SIM card?

      Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

      In addition, you can filter SIM cards using the following parameters:

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.

      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.

      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)
107. M2M SIM Cards

    • What services are provided on M2M SIM Card?

      OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying Expedition or Universal SIM at www.OneSimCard.com
108. M2M SIM Cards

    • What network coverage is offered on M2M SIM Card?

      OneSimCard M2M SIM works on major networks of the countries where it is being used.

      For example in USA the service is offered on AT&T, & T-Mobile networks. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.

      You can view networks offered in each country on the M2M Rates and Coverage page.
109. M2M SIM Cards

    • What is the expiration rule for OneSimCard M2M SIM card

      It depends on the type of account you have. For prepaid accounts the M2M OneSimCard will expire 60 days after the date when there is no balance on the SIM. Once the SIM card expires, it can't be reactivated. Different rules are applied to the Pooled accounts.
110. M2M SIM Cards

    • Are there any data packages available for M2M SIM cards?

      M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

      You can view data package sizes and cost here.

       Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.

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